Terms & Conditions of Business
O N S U R G E R Y L T D
_____
These terms govern the supply of patient-specific surgical guides, surgical planning and advisory services, bone models and bespoke custom implants by ON Surgery Ltd to veterinary professionals. Please read them carefully — they form part of every contract between us.
ON Surgery Ltd · 8 Martindale Avenue, BH21 2LE, United Kingdom · Last updated: June 2026
C O N T E N T S
These Terms & Conditions (the "Terms") set out the basis on which ON Surgery Ltd supplies its products and services. They apply to every order you place with us and to your use of our website. By placing an order, you confirm that you accept these Terms and that you have authority to bind the practice or organisation on whose behalf you are ordering.
Our products and services are supplied to veterinary professionals only, in the course of their profession, and are intended for use in veterinary patients (animals) under the care of a qualified veterinary surgeon. They are not for use in human patients.
A note before you order. ON Surgery Ltd designs and manufactures surgical aids and provides planning support, but does not perform surgery and is not present in theatre. The treating veterinary surgeon retains clinical responsibility for the patient and for the surgical decision and outcome at all times. These Terms reflect that division of responsibility.
1 Definitions
___
In these Terms, the following words have the following meanings:
"We", "us", "our", "ON Surgery" — ON Surgery Ltd, a company registered in England & Wales (company number 15246265), whose registered address is 8 Martindale Avenue, BH21 2LE, United Kingdom.
"You", "your", "the Client" — the veterinary professional, practice or organisation that orders Products or Services from us.
"Products" — the physical items we supply, which may include Surgical Guides, Bone Models and Custom Implants.
"Surgical Guide" — a patient-specific guide we design and manufacture from biocompatible, autoclavable material to assist a defined surgical step.
"Bone Model" — a three-dimensional anatomical model produced for planning, rehearsal or reference.
"Custom Implant" — a fully bespoke implant (for example, made from titanium alloy) designed and manufactured to the requirements of an individual case, as further described in clause 10.
"Services" — our surgical planning and advisory services, including guidance to the treating surgeon on the planned procedure.
"Instructions for Use" or "IFU" — the documentation we supply with a Product setting out how to sterilise, store, handle and use it.
"Order" — your request for Products and/or Services, including any case data, imaging and specifications you provide.
"Contract" — the agreement between you and us for the supply of Products and/or Services, incorporating these Terms.
Headings are for convenience only. References to the singular include the plural and vice versa.
2 About these Terms
___
2.1. These Terms apply to all Products and Services we supply, and form part of every Contract. They prevail over any terms you put forward, unless we agree otherwise in writing.
2.2. Our Products and Services are supplied to professional clients in the course of their profession. You are not a consumer, and consumer protection legislation does not apply to the Contract. Nothing in these Terms affects any statutory rights you have as a business that cannot lawfully be excluded.
2.3. We aim to supply Products and Services within any timescales we indicate, but those timescales are estimates only and time is not of the essence.
2.4. We may update these Terms from time to time. The version in force is the one published on our website at the date of your Order, and a copy applies to that Order for its duration.
3 Our products and services
___
3.1. We design and manufacture patient-specific Surgical Guides and Bone Models, produce Custom Implants on a bespoke basis, and provide surgical planning and advisory Services to the treating surgeon.
3.2. Surgical Guides are produced from biocompatible material and are intended to be sterilised before use in accordance with the Instructions for Use we provide.
3.3. Our Products and Services are intended exclusively for veterinary use, in animal patients, and only by or under the direction of a qualified veterinary surgeon. They must not be used in human patients or for any purpose other than that for which they were supplied.
3.4. The scope of what we will supply for a given case is defined by the Order and our written confirmation of it. Descriptions, illustrations and examples in our marketing materials or on our website are for guidance only and do not form part of the Contract.
4 Orders and how a contract is formed
___
4.1. To place an Order, you provide us with the relevant case details, imaging (such as CT data) and specifications. You are responsible for ensuring that the information and imaging you supply are accurate, complete, correctly labelled and relate to the correct patient.
4.2. An Order is an offer by you to purchase Products and/or Services on these Terms. A Contract is formed, and we begin manufacture, only once both (a) we have confirmed acceptance of your Order in writing (including by email), and (b) the referring veterinary surgeon has reviewed and accepted the proposed surgical plan. The surgeon's review and acceptance of the plan is an essential step, and we will not proceed to manufacture a patient-specific Product until it has been given.
4.3. Because each Product is designed and manufactured specifically for your case, we may need to clarify or query the case data before accepting an Order. We are not obliged to accept any Order.
4.4. If the information you provide is inadequate, ambiguous or of insufficient quality for us to proceed safely, we will tell you, and any agreed timescales will be adjusted accordingly.
5 Fees and payment
___
5.1. The fees for Products and Services are those set out in our confirmation of your Order, or otherwise agreed in writing. Where an Order combines Services with Products, we may set out the fees for each separately.
5.2. The fees we quote are the prices payable for the Products and Services. Shipping and, where appropriate, insurance are charged in addition. Charges that may apply to deliveries outside the United Kingdom are dealt with in clause 6.
5.3. We will invoice you on or after completion of the relevant Products or Services. Each invoice states the bank account to which payment should be made.
5.4. Payment is due within 30 (thirty) days of the date of invoice, by bank transfer to the account stated on that invoice, in Pounds Sterling, unless we agree otherwise in writing.
5.5. For your protection against fraud, the payment details and payment terms for each Order are stated on the relevant invoice and should be followed for that invoice. Our bank account details will not change, and we will not request any change to them by email. If you receive any communication that appears to change our payment details, you should treat it as fraudulent and not act on it; if in any doubt, confirm the correct details with us directly — using contact details you already hold for us, rather than any given in the message itself — before making payment.
5.6. If you fail to pay any sum by its due date, we may charge interest on the overdue amount and suspend further work or deliveries until payment is received, without affecting our other rights.
6 Delivery, shipping and risk
___
6.1. We deliver Products to the address you give us in your Order, or to another address we agree in writing. We supply to clients both within and outside the United Kingdom.
6.2. Shipping and, where appropriate, insurance charges are payable by you in addition to the fees. For deliveries outside the United Kingdom, you are responsible for all import duties, taxes and customs charges levied in the destination country, and for any clearance requirements.
6.3. We recommend that you, or your agent, inspect Products promptly on receipt. If a Product is delivered to the wrong recipient, is the wrong item, or appears damaged or defective, you must tell us as soon as reasonably possible and in any event within 7 (seven) days of delivery.
6.4. If the outer packaging is visibly damaged on delivery, we recommend that you decline to accept it or note the damage with the carrier.
6.5. Risk in a Product passes to you on delivery.
6.6. If, for reasons beyond our reasonable control, we cannot supply a Product you have ordered, we will contact you and offer either a suitable alternative (if available) or a refund of any sum you have paid for that Product.
7 Title
___
7.1. Ownership of a Product passes to you on delivery. Risk in a Product also passes to you on delivery, as set out in clause 6.5.
7.2. The passing of ownership to you on delivery does not affect your obligation to pay for the Product, which remains due as set out in clause 5.
8 No cancellation or return
___
8.1. Our Products are bespoke items, designed and manufactured specifically for your case. As you order in the course of your profession and not as a consumer, you have no right to cancel an Order once we have begun work, and no general right to return Products.
8.2. We may, at our sole discretion and in particular circumstances, agree to accept a cancellation or return, but we are under no obligation to do so.
8.3. This clause does not affect your rights in respect of defective Products under clause 11, or any statutory rights that cannot lawfully be excluded.
9 Instructions for use; your responsibilities
___
9.1. We supply Instructions for Use with our Products, covering sterilisation, storage, handling and intended use. You must read them before use and follow them in full.
9.2. Surgical Guides are supplied non-sterile unless we state otherwise, and must be sterilised in accordance with the Instructions for Use before any clinical use.
9.3. You are responsible for satisfying yourself that a Product is suitable for the intended procedure and patient, for inspecting it before use, and for not using any Product that appears damaged, altered or unfit.
9.4. You must use Products only for the specific patient and procedure for which they were supplied, and must not modify, reuse contrary to the Instructions for Use, or repurpose them.
9.5. You must comply with all laws and professional standards applicable to your use of our Products and Services.
10 Custom implants — special terms
___
This clause applies in addition to the rest of these Terms wherever we supply a Custom Implant. Please read it carefully.
10.1. A Custom Implant is designed and manufactured uniquely for an individual veterinary patient and procedure, to the specification agreed for that case. It is a bespoke, made-to-order item.
10.2. A Custom Implant is not a mass-produced, commercially marketed implant and is not subjected to the same type, scale or programme of testing, validation or certification as a commercially manufactured implant. It has not undergone the standardised mechanical, fatigue, biocompatibility or batch testing that applies to commercial implant products.
10.3. We make no representation or warranty that a Custom Implant is fit for any particular clinical purpose, will perform for any particular period, or is suitable for the patient. Beyond manufacturing the item to the agreed specification, suitability for the case is a matter for the treating surgeon's independent clinical judgement.
10.4. By ordering a Custom Implant, you confirm that you understand its bespoke and untested nature as described above, that you have considered the available alternatives, and that the decision to design, request and implant it rests with the treating surgeon, who accepts clinical responsibility for that decision.
10.5. You are responsible for obtaining any necessary informed consent from the animal's owner, and for any regulatory or professional requirements that apply to the use of a custom-made device in your jurisdiction.
10.6. Clause 11 (warranty) applies to Custom Implants only to the limited extent of manufacturing defects in the item as supplied against the agreed specification, and not to its clinical performance or suitability.
11 Warranty and defective items
___
11.1. Given the nature of the Products — single-use, patient-specific items, some of which are used within days of delivery and some of which are intended to be cut, drilled or otherwise altered by the surgeon as a planned step of the procedure — we give no warranty that any Product will last for, or perform over, any period of time. Our responsibility is limited to supplying a Product that, at the point of delivery, conforms to the agreed specification and is free from manufacturing defects.
11.2. If a Product is defective on receipt — that is, it does not conform to the agreed specification, or has a manufacturing defect present when delivered — you may return it to us and ask for a replacement. We will examine the returned item to confirm that the defect was present on delivery and did not arise afterwards (for example, through use, sterilisation, handling or alteration). If the defect is confirmed, we will replace the item or, at our option, refund the fee paid for it.
11.3. Except as expressly stated in these Terms, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law. Any third-party manufacturer's warranty is passed on to you to the extent we are able, but is the responsibility of that manufacturer.
12 Clinical responsibility
___
12.1. Our Services consist of design, manufacture and planning support, including written guidance for the treating surgeon. We do not perform surgery and are not present in theatre.
12.2. The treating veterinary surgeon retains full clinical responsibility for the patient at all times, including the assessment of the case, the choice of procedure, the decision whether and how to use any Product or guidance we provide, and the surgical outcome.
12.3. Any advice or guidance we give is intended to assist the surgeon's own professional judgement, not to replace it. The surgeon must apply independent clinical judgement to every case and may depart from our guidance where their judgement so requires.
12.4. It is the surgeon's responsibility to inspect each Product before use and, where relevant, during surgery, and to decide whether it is fit for the intended purpose in the particular case. The use of any Product, including any Surgical Guide, is the surgeon's responsibility. We are not responsible for any surgical outcome or complication.
13 Limitation of liability
___
13.1. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
13.2. Subject to clause 13.1, we are not liable for any loss of profit, loss of business, loss of revenue or goodwill, loss of opportunity, or any indirect or consequential loss, whether or not such loss was foreseeable and even if we were told it might arise.
13.3. Subject to clause 13.1, our total liability to you in connection with each Order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by you for that Order.
13.4. We are not liable for any loss or damage caused by your failure to provide accurate or complete case data or imaging, your failure to follow the Instructions for Use, or any use of a Product other than as intended. We are not liable for any clinical or surgical outcome, or any complication, associated with the use of any Product or our guidance.
13.5. This clause survives termination of the Contract.
14 Intellectual property
___
14.1. All intellectual property rights in our Products, designs, Bone Models, Surgical Guides, Custom Implant designs, Instructions for Use, planning outputs, software, methods, branding and website belong to us or our licensors. Nothing in the Contract transfers any of those rights to you.
14.2. On full payment, we grant you a non-exclusive, non-transferable licence to use the Product and accompanying documentation for the specific patient and procedure for which they were supplied.
14.3. You must not copy, reverse-engineer, reproduce or create derivative works from our designs, Products or documentation, or use them for any other case or purpose, without our written consent.
14.4. You retain ownership of the case imaging and patient data you provide, and grant us the licence described in clause 15.
15 Licence to use case material
___
15.1. You grant us a perpetual, worldwide, royalty-free licence to use, in anonymised form, the imaging (including CT and radiographic images), CAD data, photographs, video and related materials connected with your Order, for the purposes of training, education, audit, research, publication and the promotion of our products and services.
15.2. We will use such material only in anonymised form, so that neither the patient nor its owner is identifiable. We will not identify you or your practice in connection with such material without your consent.
15.3. This licence continues after the Contract ends.
16 Confidentiality
___
16.1. Each party will keep confidential the other party's confidential information learned in connection with the Contract, and will use it only for the purposes of the Contract.
16.2. This obligation does not apply to information that is or becomes public through no breach of these Terms, that a party already lawfully held, that is independently developed, or that must be disclosed by law or by a regulator (in which case the disclosing party will, where lawful, give notice first).
16.3. This clause survives termination of the Contract.
17 Data protection
___
17.1. Each party will comply with applicable data protection law, including the UK GDPR and the Data Protection Act 2018, in respect of any personal data processed in connection with the Contract.
17.2. We will process the personal data you provide in order to perform the Contract, to communicate with you, and as set out in our Privacy Policy. We will not sell your data, and will not share it with third parties except as needed to perform the Contract (for example, delivery providers) or as required by law.
17.3. Case material is anonymised before any use under clause 15. You are responsible for ensuring you are entitled to share with us any personal data contained in an Order.
18 Term and termination
___
18.1. A Contract begins when we accept your Order and continues until the relevant Products and Services have been supplied, unless ended earlier under these Terms.
18.2. Either party may end a Contract on written notice if the other commits a material breach that is either incapable of remedy, or not remedied within 30 (thirty) days of written notice to do so.
18.3. We may end or suspend a Contract immediately on written notice if you fail to pay any sum within 10 (ten) days of its due date, or if you become insolvent or unable to pay your debts.
18.4. Termination does not affect any rights or liabilities that have already accrued, and any clause intended to survive termination continues in force.
19 Events outside our control
___
19.1. We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including acts of God, fire, flood, epidemic or pandemic, war, civil unrest, industrial action, failure of utilities or communications networks, shortage of materials, and the acts or omissions of third-party suppliers or carriers.
19.2. If such an event occurs, our obligations are suspended for as long as it continues. If it continues for more than one month, either party may end the affected Contract on 10 (ten) days' written notice.
20 General
___
20.1. Independent parties. We and you are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship, and neither party may bind the other.
20.2. No exclusivity. We are free to provide products and services to others, provided we meet our obligations to you.
20.3. Variation. No variation of a Contract is valid unless agreed in writing (including by email) between us.
20.4. Notices. Notices must be in writing and sent to the address or email each party gives for the purpose.
20.5. Assignment. You may not assign or transfer your rights under a Contract without our written consent. We may assign or subcontract our obligations, remaining responsible for performance.
20.6. Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be treated as modified to the minimum extent needed to be enforceable.
20.7. Waiver. A failure or delay in exercising any right is not a waiver of it, and no single or partial exercise prevents any further exercise. Our rights and remedies are cumulative and in addition to those provided by law.
20.8. Third parties. A person who is not a party to the Contract has no rights under it.
20.9. Entire agreement. The Contract, incorporating these Terms and our confirmation of your Order, is the entire agreement between us on its subject matter and supersedes any earlier discussions or representations.
21 Governing law and jurisdiction
___
21.1. These Terms and any Contract, and any dispute arising out of or in connection with them, are governed by the law of England & Wales.
21.2. The courts of England & Wales have exclusive jurisdiction to settle any such dispute.
22 How to contact us
___
If you have any questions about these Terms or an Order, please contact us:
- ON Surgery Ltd
- 8 Martindale Avenue, BH21 2LE, United Kingdom
- admin@on-surgery.com
ON Surgery Ltd
Registered in England & Wales, company number 15246265. Registered office: 8 Martindale Avenue, BH21 2LE, United Kingdom.
These Terms were last updated in June 2026 and may be revised from time to time; the current version is published on our website.